Role: Product Suport Engineer
Working Model: Hybrid
We are looking for a Linux/Windows OPS engineer with good troubleshooting skills for L2 tickets triage of Java application in 24x5 team. The ideal candidate is self-driven and has the ability to work in a distributed team. The candidate should possess strong knowledge of application support issues and troubleshooting both in cloud and on premise environments. You will be a part of the Client Support team providing support company’s cloud-based and on-premise solutions. This person will be involved in direct communication with customers and lead issues to resolution. This professional holds strong knowledge of Site Reliability engineering and DevOps methodologies related to Delivery solutions & Platform Automation. In this role you will be part of the Global Support team, sharing your experience in the field with our Delivery, Site Reliability, Product Engineering, and Infrastructure teams. You will simultaneously focus on technical excellence and quickly delivering support to customers who have deployed our software in their Product Support production, UAT and Development environments.
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